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Launched in 2009, Australian company KeepCup has revolutionised the way consumers drink their takeaway coffee, by introducing the world’s first barista standard reusable cup, designed for drinking pleasure. KeepCup is now sold in over 75 countries, with reusers diverting millions of disposable cups and bottles from landfill every year. KeepCup is in business for better. A founding B Corporation member, and four-times Best for the World winner in the environment category, KeepCup is committed to making a positive impact for all stakeholders - workers, customers, suppliers, community, and the environment. A member of 1% for the Planet, at least 1% of global revenue is donated to environmental causes.
FREE Standard Delivery within 3-5 working days on orders over £35
£4 Standard Delivery on orders under £35
Orders are sent via Royal Mail
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Pack the items to be sent back securely in suitable protective packaging.
Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by KeepCup Ltd cannot be returned to Mountain Warehouse stores
Return address: KeepCup Ltd 27 Capworth Street London E10 5AN United Kingdom
For more information or help, please contact Mountain Warehouse's Customer Care.
We warrant our products to be free from defects in design, material and workmanship for a period of 12 months from the date of delivery. Our manufacture warranty does not extend to fair wear and tear, or the exclusions outlined in our terms and conditions.
