UK Deliveries

• UK Mainland
  • FREE Standard Delivery within 3-5 working days on orders over £50
  • £3.99 UK Standard Delivery on orders under £50
• Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly
  • £3.99 Standard Delivery within 3-5 working days
• Orders are sent via Royal Mail & Evri

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
• For faulty or damaged items, please contact Mountain warehouse Customer Service team
• We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear. Underwear cannot be returned if tried on.  

Return method: 

• Pack the items to be sent back securely in suitable protective packaging
• Fill out the return slip, and make sure to include it inside the package you're returning. 
• You can download the return slip here.
• Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
• Please retain proof of postage until it has been confirmed that your refund has been processed.
• Please note that items sold by L&R International cannot be returned to Mountain Warehouse stores.

Return address: 

Green Fulfilment - GLA3, 

515 Lawmoor Street ,

Glasgow, 

G5 0TT

For more information or help, please contact Mountain Warehouse's Customer Care.