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Leisureshopdirect is run by a dedicated crew of avid caravanners, campers and motorhome owners who can’t wait for the next adventure. We have over 140 years of combined caravan interest and experience, along with access to a pool of caravan service engineers with a wealth of technical knowledge, working in our sister company.
We have a dedicated, friendly aftersales service and easy returns policy as our customer service is of paramount importance to us. With over 500,000 satisfied customers and excellent Trust Pilot reviews , you can have complete and utter confidence your items will arrive safely and quickly.
We sell everything related to caravans, campervans, motorhomes and camping. This ranges from the hard-to-get spare part to fix your fridge to the latest tents, awnings and air conditioning units from the most reputed brands in the industry. Everything we sell is sent from our dedicated and purpose built warehouse in Devon.
UK Standard Delivery within 3-5 working days
FREE for a Medium Parcel
FREE for a Small Parcel on orders over £50
£4.50 for a Small Parcel under £50
UK Mainland Express Delivery within 2-3 working days
FREE for a Medium Parcel
FREE for a Small Parcel on orders over £50
£5.50 for a Small Parcel under £50
No delivery to Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly
Orders are sent via one of the following carriers: Royal Mail, DPD, Parcel Force, Fedex, Tuffnels, Palletways.
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Pack the items to be sent back securely in suitable protective packaging
Print and fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Portal to arrange return postage for your items. This is not a Mountain Warehouse operated service.
For Bulky Items we would recommend arranging a return via Parcel2Go.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Leisureshopdirect Ltd cannot be returned to Mountain Warehouse stores.
Return address:
Leisureshopdirect Ltd Unit 1 Atlantic Court North Devon Business Park Chivenor Devon EX31 4FP
For more information or help, please contact Mountain Warehouse's Customer Care.
All Leisureshopdirect’s products come with at least a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
