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LeMieux is a leading equestrian brand known for its high-quality products designed by riders for riders.
UK Deliveries
FREE UK Standard Delivery within 3-5 working days on orders over £30
FREE UK Express Delivery within 2-3 working days on orders over £30 - order before 2PM
£2.95 UK Delivery on orders under £30
Orders are sent via Royal Mail and Parcelforce Courier
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Due to the sticky nature of Acavallo Gel products, we do not accept returns on these items.
Horse Bits will only be accepted for return if new and unused. We are not able to accept returns of Bits which have been tried in the horse's mouth due to hygiene reasons.
Liquids, creams, gels and powder products will only be accepted for return if new and unused.
Return method:
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by LeMieux cannot be returned to Mountain Warehouse stores
Please return to:
LeMieux Ltd Mountain Warehouse Returns Woodington Road East Wellow Romsey Hampshire SO51 6DQ
For more information or help, please contact Mountain Warehouse's Customer Care.
LeMieux offers a 12-month manufacturer's guarantee on selected products. This guarantee is valid from the date of receipt, provided the product is used in accordance with the manufacturer's recommendations and accounts for fair wear and tear. If you believe a LeMieux item is faulty, you should contact Mountain Warehouse Customer Care. They will investigate the issue and can provide a pre-paid return label for assessment.
