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MH Star has become a trusted supplier of top brands HOMCOM, Outsunny, PawHut, Vinsetto, Kleankin and DURHAND products. We have focused on innovation and expansion as we provide one of the largest arrays of product types available for any home, office or garden.
MHStar is dedicated to providing you with excellent customer service.
FREE UK Standard Delivery within 3-5 working days on all orders
Orders are sent via our list approved courier partners
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, please contact Mountain Warehouse Customer Care to request a collection.
Proof of Collection (POC) is available via the DX2 portal with photographs, the same as deliveries.
Customers will receive a message 48 hours prior to the collection advising of the collection date, with the option to reschedule if not suitable.
A 2-hour collection window will be provided the evening before collection.
On the day of collection, customers will receive a live tracking link and a call from the crew prior to arrival (approximately 30 minutes in advance).
If the customer is not available at the agreed time, a failed collection charge of £34.25 (in addition to the base rate) will apply.
If there is a lift available, the item will be collected from the customer’s front door. Where no lift is available, the crew will collect from up to the second floor.
Items can be collected from a safe place outside the house if this is specified to Mhstar before the collection attempt.
DX2 will only collect items if they are packaged. If packaging is deemed unsuitable or unsafe, the crew may refuse collection and will take photographs of the goods.
All items must be dismantled (where applicable) and securely packaged before collection.
DX2 crews may refuse collection if packaging is unsafe or unsuitable.
Please return to:
MHSTAR UK Ltd Northampton Cross Unit 2 Northampton Logistics Park Northampton NN4 9FH
For more information or help, please contact Mountain Warehouse Customer Care.
MH star products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We will review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
