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At Monstershop, we're passionate about bringing the joy of the outdoors directly to your doorstep. Specializing in a premium selection of BBQ essentials, elegant garden furniture, and indispensable camping accessories, we are dedicated to enhancing your outdoor experiences. We believe that the great outdoors should be enjoyed with comfort, style, and ease. Our products are carefully curated to meet the highest standards of quality and functionality, ensuring that every adventure, whether in your backyard or the wilderness, is unforgettable. Exceptional customer service is at the heart of everything we do; our knowledgeable and friendly team is always on hand to assist with product inquiries, ensuring a seamless shopping experience from start to finish. Trust Monstershop to elevate your outdoor living and adventures.
UK Mainland
FREE Standard Delivery within 3-5 working days
FREE Express Delivery within 2-3 working days
Scottish Highlands & Northern Ireland
£11 Standard Delivery within 3-5 working days
Isle of Man, Isle of Wight & Isles of Scilly
£12 Standard Delivery within 3-5 working days
Orders are sent via FedEx, DHL or Palletforce
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Monster Shop cannot be returned to Mountain Warehouse stores
Return address: Monster Group Uk Ltd 18 Ram Boulevard Foxhills Industrial Estate Scunthorpe DN15 8QW
For more information or help, please contact Mountain Warehouse's Customer Care.
A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. The buyer must cover the returns cost and provide tracking information. Our warranty policy is to try fixing the item before arranging an exchange or refund. We will cover redelivery costs.
