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We at Pontivia Commerce dedicate ourselves and search the world to bring you the finest socks, hosiery and accessories. All of our items are brand new in their packaging and are premium products. We are a family business from Leicester going back four generations.
We offer great sock brands for the outdoors on the Mountain Warehouse website including Heat Holders & Comodo.
UK Mainland
FREE Standard Delivery within 3-5 working days
£1.99 Express Delivery within 3 working days
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days
Orders are sent via Evri
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, create your freepost return label at: http://evri.com/return/direct?clientId=3783&childClientId=3
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.
Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.evri.com/find-a-parcelshop/?parcelshops=true&displayFilters=printInStore.
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Pontivia Commerce cannot be returned to Mountain Warehouse stores
Return address:
Pontivia Commerce Unit 19C Meridian North Leicester LE19 1WR
For more information or help, please contact Mountain Warehouse's Customer Care.
All Pontivia Commerce products come with a 60 day guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
