Santok

Delivery & Returns:

UK Deliveries

• FREE UK Standard Delivery within 2-3 working days

• FREE UK Express Delivery within 1-2 working days on orders before 14:00 PM

• Orders are sent via DPD & Royal Mail

UK Return & Refund Policy

• Orders must be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and in original condition

• Returns are covered by customer (Unless faulty)

Return method:

• To return your order, use the pre-paid returns label provided

• Pack the items to be sent back securely in suitable protective packaging, together with the completed returns form

• Bring your item to any Post Office, DPD and keep the tracking receipt as proof of return

• To find your local drop off point visit https://www.royalmail.com/royal-mail-returns , https://www.dpd.com/nl/en/returns/

• Please retain proof of postage until it has been confirmed that your refund has been processed

• Please note that items sold by Santok cannot be returned to Mountain Warehouse stores

Return Address:

You Tec LTD Online Returns Unit L Braintree Industrial Estate Braintree Road Ruislip, Middlesex HA4 0EJ

Terms & Conditions:

Hey there, adventure enthusiasts! We know that you're always pushing the limits and taking your gear to the max, which is why we're stoked that you've chosen RUGD. products for your expeditions. We stand behind the quality of our products and want to make sure you're satisfied with your purchase. That's why we offer a 12 Month Warranty on all of our products, starting from the date of purchase. We require a sales receipt or other reasonable proof of purchase to establish the start date of the warranty period.

We're confident in the durability of our gear, but if anything goes wrong during the warranty period due to defects in workmanship or material, we'll replace your RUGD. product free of charge. If a replacement is necessary, it assumes the remaining warranty of the original product. Please note that the warranty is limited to the original purchaser and is not transferable to any subsequent owner.

We do have a few exclusions to our warranty that we want you to be aware of. RUGD's warranty does not cover products that: -

Have been misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in RUGD's current product literature.

The warranty does not apply to any product that has been repaired by anyone other than an authorized repair facility, any product purchased through an online auction house, or the battery cell(s) unless the battery cell(s) become defective within six months of the start of the warranty period.

. We're confident that you'll love your new RUGD. product but if you're unsatisfied for any reason, simply let us know within 60 days of your purchase. To return your product under the 60-day money-back guarantee policy, please make sure you purchased the product directly from our website, and that you begin the return process within 60 days from the original purchase date. You should note that: -

The product(s) must be returned in the original packaging, with all materials and accessories included, undamaged / unmarked condition, and accompanied by a Return Authorization Number (RMA) provided by RUGD.

If / When your Return has been approved, you MUST return the product(s) to us within 7 days or your claim may be invalid.

We do have a few conditions for returns and refunds that we want you to know about. Please carefully read the conditions below. If the conditions are not met, RUGD. reserves the right to refuse the exchange, refund or return of your product(s). We do not permit the return of or offer refunds for: - Products that are custom configured or branded to your specifications. Products purchased from a 3rd party retail partner. Products that are missing parts, accessories, manuals, and original packaging.#

Thanks for choosing RUGD. and happy exploring!

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