Sophos Lifestyle

The British Bag company creates bags, luggage and accessories ideal for both the countryside and the urban city streets.

Utilising woven cloths and leather, their collections are inspired by iconic British design. Using the finest materials that are globally sourced and picked from sought-after mills and tanneries.

They incorporate unique patterns of Harris Tweed which they complement with premium full grain leathers, creating timeless pieces that will suit the diversities of our modern life.

 

Delivery & Returns

UK Deliveries

  • FREE UK Standard Delivery within 3-5 working days on orders over £80
  • £1.50 UK Standard Delivery within 3-5 working days for a Small Parcel
  • £3.99 UK Standard Delivery within 3-5 working days for a Medium Parcel
  • Orders are sent via Royal Mail

 

UK Return & Refund Policy 

  • Orders can be returned within 60 days of receipt
  • The products must be in their original packaging, with all tags and in original condition
  • Returns are free
  • For faulty or damaged items, please contact Mountain warehouse Customer Service team

 

Return method: 

  • To return your order, create your freepost return label at https://www.royalmail.com/track-my-return/create/3971
  • Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.
  • Take your package to your nearest drop off point. To find your nearest drop-off point, visit: https://www.royalmail.com/services-near-you#/ 
  • You can download the return slip here.
  • Please retain proof of postage until it has been confirmed that your refund has been processed
  • Please note that items sold by Sophos Lifestyle cannot be returned to Mountain Warehouse stores

 

Return address:
Arnold Wills & Co Ltd 
FAO Emma 
10 Station Road 
Uppingham 
LE15 9TZ

 

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions

The British Bag Company products come with a 3-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We will review the fault with you and offer a full refund or replacement for faulty items purchased from the Mountain Warehouse website.

Owned By:
ARNOLD WILLS AND COMPANY LIMITED.
Address:
10 Station Road
Uppingham
Uppingham
LE15 9TZ
VAT registration number:
GB119170288
Registered company number:
#417612