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'Ski with a Q'. Lifestyle winter apparel designed for piste-and-pavement. Engineered with the technical performance of skiwear and both the functionality and urban aesthetic of everyday winter fashion.
FREE UK Standard Delivery within 3-5 working days on orders over £100
£3.99 UK Standard Delivery within 3-5 working days on orders under £100
£4.75 UK Mainland Express Delivery within 2-3 working days
Orders are sent via Royal Mail
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, visit https://yg73oupz4rx.typeform.com/to/IOTeYIWh and submit the form
Your pre-paid returns label will be sent to you within 48hrs.
Pack the items to be sent back securely in suitable protective packaging.
Bring your item to any Post Office/Royal Mail Drop off point as detailed on your return confirmation email and keep the tracking receipt as proof of return.
To find your local drop off point visit https://www.royalmail.com/services-near-you#/
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by SQI cannot be returned to Mountain Warehouse stores
Return address:
SQI,
539a Loose Road,
Maidstone,
Kent,
ME15 9UQ
For more information or help, please contact Mountain Warehouse's Customer Care.
SQI’s products come with a 12-month guarantee. SQI will endeavour to repair your jacket should any minor defects arise. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
