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Swimovations design, manufacture, and distribute a range of innovative swimming products
We are a family business who started trading in the UK in 1998. Back then we saw there was a clear need for a good alternative to arm bands/water wings and hand-held swimming devices whilst shopping for our own children.
So we set about to design what went on to become our bestselling ‘Original Konfidence Jacket’ buoyant swimming aid for children.
Since then Original Konfidence Jackets have now become available on the UK high street and are standard equipment for many overseas package holiday operators.
For over 2 decades we have been working closely with local and national swim schools in developing our range of Baby and Child Swimming products. Part of this association included the Konfidence™ Brand sponsoring the Swimming Teachers Association (STA) national baby swimming program; Starfish.
Our Konfidence™ Jackets are endorsed by Starfish Aquatics Institute of the USA as their preferred buoyant aid to swimming for swim teaching.
Our Splashy™ range of recycled plastic swimwear is the only baby swimming product to be manufactured in collaboration with the Swimming Teachers Association of Great Britain
Of course, whilst continuing to develop our brand and ranges identifying new and exciting opportunities, we remain focussed on our core commitment to customer service; we treat our customers as we would expect to be treated ourselves.
FREE UK Standard Delivery within 3-5 working days on orders over £19.99
£1.99 UK Standard Delivery within 3-5 working days on orders under £19.99
FREE UK Tracked Delivery within 2-3 working days on orders over £30
£3.99 UK Tracked Delivery within 2-3 working days on orders under £30
Please note that orders placed during the weekend or on official holidays will be processed the next working day
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery.
For faulty or damaged items, please contact Mountain warehouse Customer Service team.
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Swimovations Ltd cannot be returned to Mountain Warehouse stores.
Return address:
Swimovations Ltd
4-5 Kay Close,
Newnham Ind Estate,
Plympton,
Plymouth,
PL7 4LU
For more information or help, please contact Mountain Warehouse's Customer Care.
All Swimovations Ltd products come with a 60 day guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
