OUR STORY
Founded in 2002, The Wallaroo hat company is dedicated to quality craftsmanship in functional and fashionable hat designs - Sun protective, adjustable, packable and comfortable.
Inspired by trips to her husband’s family in Australia, Stephanie Carter, founder and CEO, wanted to share her understanding of sun exposure and the threat of skin cancer far and wide. This transpired into developing a range of UPF protection hats to suit. From inception to now we are dedicated to fulfilling this mission.
Business with purpose is a mighty goal – here is how we do it:
OUR MISSION
Our mission from inception has been to help eliminate the threat of skin cancer through information and prevention. As a leader in the sun-protective hat industry, Wallaroo takes this health threat very seriously. Our hats are tested and rated according to the UV radiation blocking capabilities (UPF - Ultraviolet Protection Factor) of the materials used in the construction of each hat. We advise our customers to read the product description to determine if the UPF rating of the hat suits your individual sun protection needs. Our dedication to this effort is the driving force behind both the design of our hats and our involvement and contribution to philanthropic efforts within the community.
B CORPS
There is greater strength in numbers. The Wallaroo Hat Company believes that we can more powerfully change the world for the better when our efforts are combined with those of like-minded companies. In 2014, Wallaroo Hat Company joined the ranks as a Certified B Corporation®. We invested significant time and energy into improving our organisation to meet nonprofit B Lab’s rigorous standards of social and environmental performance, accountability, and transparency.
OUR TEAM
Finally, we wouldn’t be where we are today without our amazing team. We take pride in creating an environment where our employees feel vested in their jobs and are happy to come to work each day.
Thank you for helping us to continue these efforts by supporting Wallaroo Hat Company. As we like to say, “It’s a Sunny Life. Wear Your Hat.”
Click here to open our size guide
UK Deliveries
- £3.95 UK Standard Delivery
- £5.95 UK Express Delivery
- Next Day currently unavailable
- Orders are sent via Royal Mail or DPD Local
UK Return & Refund Policy
- Orders must be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
- We recommend the use of a tracked return service. Always ensure you keep proof of posting
Returns Method:
- Pack the items to be sent back securely in suitable protective packaging
- Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
- Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
- Please retain proof of postage until it has been confirmed that your refund has been processed.
- Please note that items sold by The Wallaroo Hat Company cannot be returned to Mountain Warehouse stores
Return Address:
Masku Ltd – MW Wallaroo Hat Returns
Unit 15
Radar Way
Christchurch Business Park
Christchurch
BH23 4FL
For more information or help, please contact Mountain Warehouse's Customer Care.
All Wallaroo & Carkella - By the Wallaroo Hat Company, hat products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We will review the fault/issue and if deemed our responsibility will offer a full refund, repair or replacement.
