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Welcome to Tidal Rave, a family-owned business born from our love and passion for the ocean.
We grew up in a seaside town in Essex, known for its sailing community and we're watercraft experts. We've been sailing and paddleboarding for years and we live and breathe water.
We started Tidal Rave because we wanted to create the most beautiful and exciting paddleboards on the water, with fruity, funky and exotic designs that bring life to the water.
FREE UK Standard Delivery within 3-5 working days
Orders are sent via DX
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Pack the items to be sent back securely in suitable protective packaging
Print and fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Tidal Rave cannot be returned to Mountain Warehouse stores
Return address: Hotsnap Ltd Liferaft House Burnham Business park Burnham on Crouch CM0 8TE
For more information or help, please contact Mountain Warehouse's Customer Care.
All Tidal Raves products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
We also offer a 3-Year Waterproof Guarantee on selected products. This is indicated on the product description or the item tag and gives you a three-year peace of mind on waterproofing.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
