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At WildlifeCam we are passionate about wildlife, big and small.
Whether it’s a bird that you’ve seen regularly in your garden, or something you have spotted in the great outdoors and want a closer look, no matter the time, day or night – we have the equipment to assist in your journey of discovery.
We are a family run business based in Castle Douglas in Southwest Scotland on the edge of the Galloway Forest park.
Our reputation for practical knowledge and expertise on all things relating to optics for wildlife observation was built up over time.
Our journey started in 2014 when we launched Nocturnal Wildlife Tours, a unique tourism business with the primary focus of letting customers see and experience nocturnal wildlife behaviour in complete darkness with the aid of commercially available handheld night vision and thermal imaging equipment.
The wealth of practical knowledge accrued while running Nocturnal Wildlife Tours inevitably led to the creation of WildlifeCam Ltd..
We soon realised that our in-depth technical experience and know-how would prove equally beneficial for customers looking to fulfil a passion for the first time, or for those wanting to advance to the next level or conduct wildlife surveys.
Our ranges of night vision, thermal imaging and day optical equipment, represent the best in the world. We continuously work with our manufacturers to ensure that we are at the forefront of product innovation.
UK Mainland
FREE Standard Delivery within 3-5 working days
FREE Express Delivery within 2-3 working days
Scottish Highlands & Northern Ireland
£5.99 Standard Delivery within 3-5 working days
Isle of Man, Isle of Wright & Isles of Scilly
£9.99 Standard Delivery within 3-5 working days
Orders are sent via DPD
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Pack the items to be sent back securely in suitable protective packaging
Print and fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
We recommend services provided by one of the following https://www.royalmail.com, https://www.yodeldirect.co.uk/ or https://www.evri.com/send
Post your item to the address on the bottom of the returns form and keep the tracking receipt as proof of return
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by WildlifeCam Ltd cannot be returned to Mountain Warehouse stores
Return address:
WildlifeCam Ltd Dumfries Enterprise Park Tinwald Downs Road Heathhall Dumfries DG1 3SJ United Kingdom
For more information or help, please contact Mountain Warehouse's Customer Care.
All WildlifeCam Ltd products come with a minimum 12-month guarantee (many have a 3 year warranty). All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
