Store Experience
How likely are you to recommend Mountain Warehouse to friends and family based on your most recent experience?
0 - Unlikely
1
2
3
4
5
6
7
8
9
10 - Very Likely
We'd like to understand what made you feel this way. Thinking about each of the areas below, how would you rate us for:
Our prices - value for money
0 - Poor
1
2
3
4
5
6
7
8
9
10 - Excellent
Quality of our products
0 - Poor
1
2
3
4
5
6
7
8
9
10 - Excellent
Choice of products
0 - Poor
1
2
3
4
5
6
7
8
9
10 - Excellent
Availability of products (the store had what I was looking for)
0 - Poor
1
2
3
4
5
6
7
8
9
10 - Excellent
In-store service and experience
0 - Poor
1
2
3
4
5
6
7
8
9
10 - Excellent
Is there anything else you’d like to tell us about what made you feel this way?
What was your main reason for visiting our store?
I came specifically to Mountain Warehouse to buy a product I needed
When I saw the store, I came in to look for a product I knew I wanted
I was attracted by a poster in the window and came in to have a look
I wandered into the store for a browse, and happened to find something I wanted
Other
Did you purchase a product today?
Yes
No
Which of the following brands did you purchase?
Mountain Warehouse
Animal
Active People
Jackson Pets
Other brand
Not sure
What was the reason behind your purchase today?
Specific trip or holiday
Specific need for predicted weather
Specific hobby or interest
Work / School
Present for someone
Everyday use
Other - please specify
Have you shopped with Mountain Warehouse before?
Yes (in this store)
Yes (in a different store)
Yes but only online
No
