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Cookie Policy

We use cookies on the Mountain Warehouse website to enable certain parts of it to function and to distinguish you from other users. This helps us to provide you with a better experience and to improve our sites to work more efficiently. By using the Mountain Warehouse site, you accept the use of cookies in accordance with this policy. If you do not accept their usage, please disable them following the instructions below but note this may limit your use of our site.

What is a Cookie?

Cookies are small text files that websites send to your computer and place in your browser when you visit them; typically, they contain a mix of numbers and letters and are widely used to make websites work or work more efficiently. They enable a website to remember a user, identify when that user returns and track their behaviour. They cannot harm your computer and are not used to collect any financial information.

Why do we use Cookies?

Mountain Warehouse use cookies to enable you to shop on our website, enhance your visit through offering an easier, faster and more relevant shopping experience and to analyse our traffic and performance to serve customers better. We also share information about the use of our site with third parties to improve our marketing and advertising activities.

Most web browsers automatically accept cookies but you can disable this function by changing your browser settings at any time. For more information about managing and disabling cookies on your computer, please visit: www.allaboutcookies.org/manage-cookies

What are Cookies used for?

  • Essential / Functional Cookies

These cookies (first-party cookies) allow you to use the basic functionality to browse or shop our website. This includes browsing products, adding items to your bag, allowing us to remember what items you’ve added to your bag and ordering items. Without these cookies, you will be unable to use the Mountain Warehouse website.

  • Performance Cookies

These cookies (session cookies) allow us to review how you use our website so that we can measure and improve performance and the experience offered. Their usage can be restricted but the site may not perform or look as expected.

  • Advertising and Targeting Cookies

These cookies (third-party cookies) allow us to track visitors’ interest in our products, to understand what most appeals to customers to ensure we make our offers as appropriate as possible and to personalise our advertising efforts, so that they relate to your interests and shopping history within the site and beyond.

The cookies we use

The cookies we use can be classified into the following categories:

  • First-Party Cookies: these are issued from the website you have accessed. These cookies often serve to give memory to the website about your data and preferences.
  • Session Cookies: – these are used for the duration of your browser session. They may be used for a variety of purposes such as remembering what you have put in your shopping basket as you browse around our website. These session cookies will expire after a browser session.
  • Persistent Cookies: these are stored on a device in between browser sessions which allows your preferences or actions across our website to be remembered. Persistent cookies may be used for a variety of purposes including remembering users' preferences and choices when using a site or to target advertising.
  • Third-Party Cookies: these are cookies that are set by a website other than the one you are on. Our site may contain links to and from the websites of our partner networks, data partners, advertisers and affiliates. It may also contain links to 3rd party social media sites. These parties may set their own cookies on your browser over which we have no control. To learn how a site collects and uses your information, please read the privacy policy of that website.

Sub2: We work with Sub2 Technologies Limited ("Sub2") in relation to digital display advertising for our website. Sub2 works with third party advertising networks to let them know when to use cookies via our website. When cookies are used and stored on your device, data from these cookies is processed by Sub2 and by their third party advertising partners to serve you with advertising that is relevant to you, based on your previous browsing habits. The data is also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of the advertising campaign. For further details about Sub2 and the third party advertising cookies that Sub2 facilitates via our website, please click here.