Coronavirus Information Customers

We appreciate these uncertain times are having huge impact on all our lives, and we want to assure you that we are doing everything we can at Mountain Warehouse to deliver the online experience you expect.

Whatever you are looking for,  we will be open 24/7 online for your needs. The last time our stores closed we experienced an unprecedented volume of online orders. This was, at times, operationally difficult to deliver due to COVID safety measures.

We want to reassure you that since the first lockdown we have put measures in place to ensure that we will be able to continue to deliver in a timely manner and also that any of your queries will be resolved quickly, alongside keeping our colleagues safe.

We are committed to making the right decisions for you, and we’ll keep you up to date online, by email and through our social channels.

Please keep visiting this page for the latest information.


Store Update:

(Updated: 30/12/20)

What about online orders?

Face Masks & Covering must be worn in our stores:

Some of the procedures we have implemented include:

We would ask that customers also note:


The health and safety of our customers, colleagues and local communities remains paramount to our business, and we will, of course, continue to monitor and follow the recommendations, directives and official advice as the situation moves forwards.

We would like to thank you for your patience through these challenging times.


Q&A

How will customers and staff be able to stay socially distanced in store?

Can I try on products in store?

Can I return products in store?

Are you offering Click & Collect again?

Can I pay in cash?


Still need help?

For more general queries, you can find helpful information from Customer Services on our website