Coronavirus Information Customers &
Re-opening Update

We appreciate these unprecedented times are having huge impact on all our lives, and we think it’s important to let you know we are doing everything we can at Mountain Warehouse to try and keep everyone as safe as possible whilst we begin to welcome you back in-store from 15th June 2020.

Following official advice, we have now reopened most of our stores in England with strict safety measures in place to ensure the wellbeing of staff and customers is not compromised.

Face Masks & Covering must be worn in our stores:

Some of the procedures we have implemented include:

We would ask that customers also note:

What about Online orders:


The health and safety of our customers, colleagues and local communities remains paramount to our business, and we will, of course, continue to monitor and follow the recommendations, directives and official advice as the situation moves forwards.

We would like to thank you for your patience through these challenging times. We are looking forward to welcoming you back in store!


Q&A

Which stores are currently open?

How will customers and staff be able to stay socially distanced in store?

Can I try on products in store?

Can I return products in store?

Are you offering Click & Collect again?

Can I pay in cash?


Still need help?

For more general queries, you can find helpful information from Customer Services on our website