Help

Contact Us


Need help? You might find the answer in our FAQs. Otherwise, Contact Us below to get in touch. Rest assured your query is very important to us but we’re busier than usual so it may take us up to 48 hours to reply. If you require any more immediate support, please contact our customer service team either on the phone number below or by selecting the Live Chat option when available. 

Please note that our standard delivery time is within 5 days, we ask that you do not chase your order until after this time.

How can we help you today?

Call Us

We're open (UK):

Monday to Friday:
24 Hours 9am Mon to 10pm Fri
Saturday:
9am to 5.30pm
Sunday:
9am to 5.30pm
Bank Holidays:
9.00am - 5.30pm GMT

UK:
+44 (0) 20 3828 7700
Germany:
+49 (0) 800 182 5200
France:
+33 1 82 88 84 74
US:
1-866-313-2493

Write To Us

Mountain Warehouse Customer Service, 
Shillingwood House, Ground Floor
Westwood Way, Westwood Business Park
COVENTRY 
CV4 8JP

(please see FAQs for Returns Address)

Visit Us

Visit us at one of our stores, see the store locator