Contact Us

Need help? You might find the answer in our FAQs and Help menu. Otherwise, Contact Us below to get in touch.

In light of recent government announcements, we have extended our refund policy. Any purchases made online or in store since 1st October 2020, you will be able to return these to us up to the 2nd May 2021.

We are sorry you cannot return in-store purchases through our warehouse.

For online purchases you can send your return for FREE to our warehouse. Please wait 14 days following your return being sent before contacting us. When we receive your return, we will email you with an update

   If you can't find your Return form, please click here to print a blank form.

 If you require any more immediate support, please contact our customer service team on the phone number below.

How can we help you today?

Call Us

We're open :

24 hours - Sun 10.00pm to Saturday 6.30am

(Closed between 2pm and 3pm Thursday)

9.00am - 5.30pm
9.00am - 5.30pm
Bank Holidays:
9.00am - 5.30pm

(0) 20 3828 7700


Calling from abroad?
+49 (0) 800 182 5200
+33 1 82 88 84 74

Write To Us

Mountain Warehouse Customer Service, 
Shillingwood House, Ground Floor
Westwood Way, Westwood Business Park

(please see FAQs for Returns Address)

Visit Us

Visit us at one of our stores, see the store locator