Help

FAQs

How to place an order?
Click and Collect
Delivery Information
Tracking Your Order
Payment
Exchanges and Refunds
Discounts / Promotional Codes
Product Information
Gift Cards
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Will I receive confirmation that my order was successful?
Once you place your order you will receive an order confirmation email. This confirms that we have received your order.
Once your order has been dispatched you will receive a second email confirming that your order has left our warehouse.
I have not received my order confirmation email?
If you have not received your order confirmation email, please Contact Us.
Will I receive confirmation that my order is on its way to me?
Once your order has been dispatched you will receive a confirmation of dispatch email.
This email will contain the tracking details of your parcel. Details of how to track your parcel can be found at our Tracking your order section of the FAQs.
Do I need to create an account before placing an order?
No, you don't. You have the choice to create an account or check out as a guest.
What are the benefits of creating an account?
Creating an account is easy and you'll receive great benefits such as

Tracking orders easily
Reviewing previous orders
Fast Check Out - you can save addresses and card details for quick and easy checkout

If you sign up to our newsletter, you will also receive updates on the latest arrivals and have access to online exclusive promotions and offers.
Are the items included in my basket reserved automatically?
No, adding an item in your shopping basket does not reserve it or guarantee its availability. Due to high demand, some items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.
At what stage is payment taken from my card?
Your card will only be charged once your order has been dispatched from our warehouse. We will send you an email confirming the items which are being sent and the exact amount charged to your card. If for any reason we are unable to send an item, you'll only be charged for the items we do send.
If you pay using Paypal or Apple/Google Pay, then payment is taken at the point of purchase. However if any goods are cancelled, the amount will be refunded back to your Paypal account.
I've made a mistake with my order, can I change it?
Once you have completed your order, you can no longer change it. However you can easily return any unwanted items to us for a refund. Please refer to our Exchanges and Refunds section of the FAQs.
I've just confirmed my order, can I delete/add items to it?
Unfortunately we are unable to delete or add items to your order once it is complete. You may be able to cancel your order if it has not been dispatched yet. Please Contact Us and we will be more than happy to look into your query.
Can I place an order over the phone?
Yes, our Customer Service team will be happy to place your order over the phone if it is more convenient for you. Please call us on +44 (0) 203 828 7700 and one of our friendly advisors will assist you.
Can I place an order in store for home delivery?
If you cannot find the size or colour you want, you can ask our friendly sales staff to place an online order for you and you can enjoy free standard home delivery.