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Terms & Conditions

These terms and conditions apply to the use of the mountainwarehouse.com website and the services we offer including the sale of retail goods to consumers.

You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you read any other information contained on other pages or websites referred to in this notice.

If you do not agree with the terms and conditions set out below, you should not use or access this website or our services.

Please note, these terms and conditions may change at any time, and it is up to you to check these terms and conditions regularly. If you have any queries relating to our terms and conditions, please contact the Customer Service team.

New customer

Descriptions and Product Information

Promotions

Free click and collect on orders over £20 after any discount has been applied.

Free Standard UK delivery on orders of £50 or more after any discount has been applied. Free UK Next Day delivery on orders of £80 or more after any discount has been applied.

Ski Packages - Items cannot be substituted for other products. If one of the items in your ski package is faulty or not as described, we will be happy to offer you an exchange or refund for that particular product. However if you change your mind and wish to return an individual product from the package, you will not be able to do so unless you return the whole package. The Ski Packages cannot be used in conjunction with any other promotion or discount voucher. All online promotions are subject to change and may differ to promotions available in store. 

Student Discount - Extra 10% off everything online is available to students with a valid NUS card. To claim your student discount, you must sign into the Student Beans platform to verify your student status. This can be accessed here - http://mountainwarehouse.studentbeans.com/. To redeem discount, enter your unique discount code at checkout. Offer cannot be used in conjunction with any other offer or promotion. Discount code can only be redeemed online.

Purchasing Products

Returns Policy

Product Reviews & Feedback

Live Chat

Acceptable Use

Limitation of Liability

Termination and Suspension

Notices

General Terms

Governing Law

Competitions