UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days on orders over £100
£4.99 Standard Delivery within 3-5 working days on orders under £100
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
£4.99 Standard Delivery within 3-5 working days
Orders are sent via DPD or Royal Mail
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original sealed packaging, with all tags and in original condition - any hot tubs opened before being sent back (excluding warranty claims) will face a repackaging fee
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Wave cannot be returned to Mountain Warehouse stores
Return address: TSP6 Unit 1 Fiennes Road North West Industrial Estate Peterlee SR8 2QH
For more information or help, please contact Mountain Warehouse's Customer Care.