UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days
£0.99 Express Delivery within 3 working days
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days
Orders are sent via DX, Parcelforce, Royal Mail or Pallex
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
To return Paddleboards or Above Ground Swimming Pools, begin the returns process by contacting Mountain Warehouse Customer Care
To return any other items, create your freepost return label at https://our-returns.dpd.co.uk/PLANET_DIRECT_LIMITED and take your package to your nearest Collect+ drop off point
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
To find your local Collect+ drop off point visit https://www.collectplus.co.uk/find-a-store
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Planet Direct cannot be returned to Mountain Warehouse stores.
Return address: Planet Direct (Returns) C/O KandyToys Limited Hill Barton Business Park Sidmouth Road Exeter EX5 1DR
For more information or help, please contact Mountain Warehouse's Customer Care.