UK Deliveries
UK Standard Delivery within 3-5 working days
FREE for a Medium Parcel
FREE for a Small Parcel on orders over £50
£4.50 for a Small Parcel under £50
UK Mainland Express Delivery within 2-3 working days
FREE for a Medium Parcel
FREE for a Small Parcel on orders over £50
£5.50 for a Small Parcel under £50
No delivery to Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly
Orders are sent via one of the following carriers: Royal Mail, DPD, Parcel Force, Fedex, Tuffnels, Palletways.
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Pack the items to be sent back securely in suitable protective packaging
Print and fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Portal to arrange return postage for your items. This is not a Mountain Warehouse operated service.
For Bulky Items we would recommend arranging a return via Parcel2Go.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Leisureshopdirect Ltd cannot be returned to Mountain Warehouse stores.
Return address:
Leisureshopdirect Ltd Unit 1 Atlantic Court North Devon Business Park Chivenor Devon EX31 4FP
For more information or help, please contact Mountain Warehouse's Customer Care.