UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days on orders over £75
£5.95 Standard Delivery on orders under £75
FREE Express Delivery within 1-2 working days on orders over £150 - order before 1pm
£5.95 Express Delivery on orders under £150
Scottish Highlands, Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days on orders over £75
£5.95 Standard Delivery on orders under £75
Northern Ireland
FREE Standard Delivery within 3-5 working days on orders over £75
£9 Standard Delivery on orders under £75
Orders are sent via FedEx or PDP
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
To return your order, create your freepost return label at https://returns.sorted.com/exxel/
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.yodel.co.uk/store-locator.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Twist Distribution Ltd cannot be returned to Mountain Warehouse stores.
Return address:
For more information or help, please contact Mountain Warehouse's Customer Care.