UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days
FREE Express Delivery within 3 working days
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days
Orders are sent via Arrow XL, Royal Mail, DHL, APC, DX or Tufnell's
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain Warehouse Customer Service team
Return method:
To return your order, please contact Mountain Warehouse Customer Care to arrange with us the best option to return the product
Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by E-Bikes Direct cannot be returned to Mountain Warehouse stores
Return address:
Units 11-13 Park Farm
Junction Road
Bodiam
TN32 5XA
For more information or help, please contact Mountain Warehouse's Customer Care.