E-Bikes Direct - The Biggest Electric Bike Supplier in the UK!
Our company has been built on an underpinning knowledge of the use and quality of different electric bikes brought about from staff with years of experience previously working within the electric bike industry.
UK Mainland
FREE Standard Delivery within 3-5 working days
FREE Express Delivery within 3 working days
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days
Orders are sent via Arrow XL, Royal Mail, DHL, APC, DX or Tufnell's
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain Warehouse Customer Service team
To return your order, please contact Mountain Warehouse Customer Care to arrange with us the best option to return the product
Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by E-Bikes Direct cannot be returned to Mountain Warehouse stores
Return address:
Units 11-13 Park Farm
Junction Road
Bodiam
TN32 5XA
For more information or help, please contact Mountain Warehouse's Customer Care.
All E-Bikes Direct’s products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website upon their return to us.
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