BigGrassField

Delivery & Returns:

UK Deliveries

• UK Mainland

  • £4 UK Standard Delivery within 3-5 working days for a Medium Parcel

  • £6.50 UK Standard Delivery within 3-5 working days for a Large/Bulky Parcel

  • £5.95 Express Delivery within 2-3 working days for a Medium Parcel

  • £8.50 Express Delivery within 2-3 working days for a Large/Bulky Parcel

• Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly

  • £4 Standard Delivery within 3-5 working days for a Medium Parcel

  • £12.50 Standard Delivery within 3-5 working days for a Large/Bulky Parcel

• Delivery charges are calculated at checkout

• Orders are sent via Royal Mail or DPD

UK Return & Refund Policy

• Orders can be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and in original condition

• Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery

• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method:

• Pack the items to be sent back securely in suitable protective packaging

• Print and fill out the return slip, and make sure to include it inside the package you're returning.

• You can download the return slip here.

• We recommend services provided by one of the following https://www.royalmail.com, https://www.yodeldirect.co.uk/ or https://www.evri.com/send

• Post your item to the address on the bottom of the returns form and keep the tracking receipt as proof of return

• Please retain proof of postage until it has been confirmed that your refund has been processed

• Please note that items sold by BigGrassField cannot be returned to Mountain Warehouse stores

Return address: BigGrassField Quark Creations Limited Unit 3 Robin Mills Leeds Road Bradford BD10 9TE

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions:

All BigGrassField products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.

All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.

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