Elite Optical Distribution LTD is the official UK importer and distributor of HIKMICRO, Leofoto, DJI Enterprise, Optisan, Delta Optical, WULF, EZVIZ, Spuhr, Rusan, Sportsmatch, Accu-tac and other premium outdoor technology brands.
Elite add value by researching technology trends and new developments, understanding target markets, and carefully selecting brands and products which make a genuine difference in the world of outdoor sport, recreation, security and commerce. We develop pro-active relationships with top quality retailers and other distribution and procurement channels, and we supply abundant marketing and technical support so that our contribution extends all the way from initial research to end-user after-care.
FREE UK Standard Delivery within 3-5 working days on orders over £100
FREE UK Express Delivery within 2-3 working days on orders over £200 - order before 12pm
£5 UK Standard Delivery on orders under £100
£7.50 UK Express Delivery on orders under £200 - order before 12pm
Orders are sent via DPD and UPS
Orders must be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
Return method:
To return your order, please visit our returns portal to input your collection details - https://www.hikmicroassist.co.uk/servicecontact
You will receive a collection time slot on the morning of your arranged collection
Pack the items to be sent back securely in suitable protective packaging, the courier will have the return label upon collection
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Elite Optical cannot be returned to Mountain Warehouse stores
For more information or help, please contact Mountain Warehouse's Customer Care.
WARRANTY DETAILS
All Hikmicro products come with a Standard Limited Warranty. This includes 3 years on components and 10 years on the uncooled sensor 1 years on removable battery if applicable. We warrant HIKMICRO Products against defects in materials and workmanship when used normally in accordance with its specifications published at the time of purchase, including but not limited to information contained in technical specifications, user manuals, and the HIKMICRO website. This limited warranty extends only to you and is not transferable to any other party and any transfer made in violation of this provision shall be void. All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
Your EZVIZ product is warranted for a period of 1 year from the date of purchase against defects in materials and workmanship, or such longer period as may be required by law in the country or state where this product is sold, when used normally in accordance with user manual. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
Leofoto products come with a 10-year warranty as standard. This includes a 6-year parts guarantee where we can replace defect parts free of charge in the first 6 years of purchase. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
WULF Unlimited Lifetime Warranty: We know first-hand the importance of reliability and performance. Split seconds and hairline distances are common in our game and we need equipment that will consistently perform and last. Our products are designed and manufactured to fulfill and exceed the demands of our users, and to withstand the elements, which is why we ensure each WULF item passes the strictest of quality controls. However, we know that on the rarest of occasions things can go wrong which is why we offer the WULF Titanium Warranty on all our products under normal use (including accidental damage). NO QUESTIONS. NO COSTS. NO WORRIES.
