Hygge Bikes

Size Guide:

Delivery & Returns:

UK Deliveries

• UK Mainland

  • FREE Standard Delivery within 3-5 working days

  • £40 Express Delivery within 2-3 working days

• Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly

  • FREE Standard Delivery within 3-5 working days

• Orders are sent via Tuffnells, DHL, White Glove Vans or Yodel UK

UK Return & Refund Policy

• Orders can be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and non-ridden

• Returns (excluding warranty) are subject to a £100 restocking fee and £50 return postage fee

• Returns are free if manufacturing defect within 60 days.

• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method:

• To return your order, contact Mountain Warehouse Customer Care and receive your return label

• Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.

• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.

• Please retain proof of postage until it has been confirmed that your refund has been processed.

• Please note that items sold by Hygge Bikes cannot be returned to Mountain Warehouse stores

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions:

WARRANTY DETAILS

From the date of purchase, Hygge Bikes provides a 12-months limited warranty against original manufacture defects and transportation damages.

Only the original customer (the name specified on the invoice & delivery address) is eligible for the limited warranty coverage, which begins the day the E-Bike is delivered to the customer.

What is Included?

To help customers understand our warranty service, we have listed the warranty covered components below (counting from the purchase date, we will need to check purchase invoice before warranty service is carried out).

Warranty of 36 months

Frame – All bikes from Hygge Bikes come with a 3-year warranty on the frame.

Warranty of 12 months

Motor – All bikes from Hygge Bikes come with a 1-year warranty on the motor.

Warranty of 12 months

• Controller

• Fork Frame

• Handlebar

• Brake

• Charger

• Battery

6-Month Limited Warranty

• Display

• Switch

• Kick Stand

• Tires

• Pedal

• Freewheel

• Fender

• Headlight

• Taillight

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