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A truly ethical company which owns and operates innovative brands that offer simple, high quality, value for money products that consistently excite and engage consumers.
FREE UK Standard Delivery within 3-5 working days on all orders
Orders must be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
To return your order please contact customer service for us to create your freepost return label
Pack the items to be sent back securely in suitable protective packaging
Bring your item to any drop off point as detailed on your Royal Mail return note and keep the tracking receipt as proof of return
To find your local drop off point visit https://www.royalmail.com/sending/parcelpoints
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by ION8 cannot be returned to Mountain Warehouse stores
Please return to:
TSP Fulfilment Ltd Brewery Lane Felling Gateshead NE10 0EY
All ION8 products come with a 3 month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
