FREE Standard Delivery within 3-5 working days on all orders
Orders must be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are charged at £2.00 per order by Evri when requesting the returns label via the link below and not from refund
Swimwear must be returned with the hygiene stripe removed
To return your order, create your return label at http://evri.com/return/direct?clientId=362&childClientId=001
Pack the items to be sent back securely in suitable protective packaging, together with the completed returns form
Bring your item to any Evri drop off point as detailed on your return note and keep the tracking receipt as proof of return
To find your local drop off point visit https://www.evri.com/parcelshops
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Lands’ End cannot be returned to Mountain Warehouse stores
For more information or help, please contact Mountain Warehouse's Customer Care.
Lands’ End’s products come with a 12-month guarantee.
This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
We also offer a 3-Year Waterproof Guarantee on selected products. This is indicated on the product description or the item tag and gives you a three-year peace of mind on waterproofing.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
