Living and Home

Delivery & Returns:

UK Deliveries

• FREE UK Standard Delivery within 3-5 working days for all orders

• No delivery to Northern Ireland

• Orders are sent via：Royal Mail, YODEL, DPD, Evri, FEDEX, Parcel Force, DX delivery, XDP, UDEL, Self Delivery, UK NW, MH, UPS - UK, DHL Parcel UK

UK Return & Refund Policy

• Orders must be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and in original condition

• Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery

• Damage caused by misuse, improper assembly, or human error is not covered.

• Returns are processed on a per-order basis. If returning multiple orders, please send them separately to avoid delays

Return method:

• All returns must be requested via the customer’s Mountain Warehouse account and by completing our online return form:https://form.jotform.com/260050621444142

• Once we have received and reviewed your return request and submitted form, we will assess whether the return is eligible in accordance with our Returns Policy. If approved, we will arrange a free collection service and process the refund. Refunds are typically completed within 3–5 working days, depending on your original payment method and bank processing times.

• For returns that are not deemed faulty or damaged, a collection fee may apply. Alternatively, you may choose to return the item to our warehouse using a carrier of your choice, to the warehouse address provided.

• For returns due to faulty, damaged or wrong products, customers must submit full details and supporting evidence via the online return form

• For all other reasons (e.g. change of mind), customers are responsible for return postage costs

• Items must be securely packed and returned using a tracked postal or courier service

• Returned items are inspected upon receipt; items showing signs of abuse or misuse may be rejected

• Refunds will only be processed once the return has been approved and received

• Items sold by Livingandhome cannot be returned to Mountain Warehouse stores

Return address:

RAVEN MILL, Raven Ave, Chadderton, Oldham, OL9 8PW Sunny(ORTS ）

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions:

All Livingandhome’s products come with a 6-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please follow the instructions outlined in our Return & Refund Policy. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website. If you have any questions or require further assistance, please contact Mountain Warehouse Customer Care.

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