Oak & Ember was founded by two friends who share a passion for the outdoors, travel and great whisky. For years, Ben and Lewis had made the annual trip to the Spirit of Speyside Whisky Festival, exploring distilleries, discovering new drams and immersing themselves in the whisky world. It was during one of those trips, sat on a delayed plane waiting on the runway, that the conversation started — how could they become part of the whisky and outdoor industries they loved so much? Starting a distillery was always the dream, but without the funding to make that happen, they began exploring other ways they could bring something new to the market. Combining Ben’s background in purchasing with Lewis’ experience as a graphic designer, they realised they had the right mix of commercial and creative skills to build a brand together. From that conversation on the runway, Oak & Ember was born. Today, Oak & Ember creates premium travel accessories and gifting products inspired by whisky, adventure and the experiences that bring people together.
UK Mainland
FREE UK Standard Delivery within 3-5 working days on orders over £35
£4.50 Standard Delivery within 3-5 working days on orders under £35
FREE Express Delivery within 2-3 working days on orders over £70
£5.99 Express Delivery within 2-3 working days on orders under £70
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE UK Standard Delivery within 3-5 working days on orders over £35
£4.50 Standard Delivery within 3-5 working days on orders under £35
FREE Express Delivery within 2-3 working days on orders over £70
£5.99 Express Delivery within 2-3 working days on orders under £70
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
• To return your order, create your freepost return label at https://return.royalmail.com/b6aeee15-8303-4a07-94c7-fd34d9904325 • Pack the items to be sent back securely in suitable protective packaging, together with the completed returns form • Bring your item to any Post Office and keep the tracking receipt as proof of return • To find your local drop off point visit https://www.royalmail.com/sending/parcelpoints • Please retain proof of postage until it has been confirmed that your refund has been processed • Please note that items sold by Oak and Ember cannot be returned to Mountain Warehouse stores
Ooshka Bay Ltd Bramley Coles Lane Shaftesbury SP7 0PY For more information or help, please contact Mountain Warehouse's Customer Care.
Oak & Ember products are covered by a 12-month warranty from the original date of purchase against manufacturing defects in materials and workmanship. If your product develops a manufacturing fault during this period, we will assess the issue and, where appropriate, repair or replace the product free of charge. If a repair or replacement is not reasonably available, we may offer an alternative resolution. Our warranty does not cover: Normal wear and tear Accidental damage Misuse or improper use Scratches, dents, staining, fading or other cosmetic damage arising through normal use Damage caused by improper cleaning, storage or maintenance Loss or theft Damage caused by modifications or repairs carried out by a third party
