WLH London Limited offers high-quality, comfortable men's and women’s sleepwear and underwear, designed in the UK with a focus on premium fabrics and elegant details.
Trusted by customers for timeless, well-made essentials.
FREE UK Mainland Standard Delivery on all orders
Orders are sent via Royal Mail
Orders are dispatched on working days, Monday to Friday, excluding UK public holidays
Orders may be returned within 60 days of receipt, subject to the conditions set out below.
For returns made under our 60-day change-of-mind return policy:
• Items must be returned unworn, unwashed, unused and in their original condition
• All original labels and tags must remain attached • Hygiene seals and protective packaging must remain intact where applicable
• Products must be free from marks, damage, odours, cosmetics, deodorant, pet hair or other signs of wear or use
• Items should be returned in their original product packaging where reasonably possible
• Multipack products must be returned as a complete pack unless an individual item is faulty and an alternative arrangement has been agreed
• Eligible UK returns are free
• Returns must be arranged through the approved Royal Mail returns portal using the prepaid returns service
These conditions do not affect your statutory rights, including your rights where an item is faulty, damaged, incorrectly supplied or not as described.
For health protection and hygiene reasons, underwear and other hygiene-sensitive products may only be returned for a change-of-mind refund where the hygiene seal, protective strip or sealed product packaging remains unopened, unbroken and fully intact.
Underwear cannot be accepted for a change-of-mind return where it has been:
• Worn
• Washed
• Tried on against bare skin
• Removed from sealed hygiene packaging
• Returned with the hygiene seal or protective strip opened, removed or damaged
This restriction does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.
To return an eligible item:
Visit the approved Royal Mail returns portal: www.bit.ly/wysterialane-return
Enter the required order details and create your free prepaid Royal Mail return label or QR code.
Pack the items securely in suitable protective packaging.
Include the completed returns form or relevant order documentation where requested.
Attach the Royal Mail return label securely to the outside of the parcel, or follow the QR-code instructions provided by Royal Mail.
Take the parcel to a Post Office or another approved Royal Mail drop-off location.
Obtain and retain your proof of postage and tracking receipt until your return and refund have been confirmed.
Items remain the customer’s responsibility until they have been received at our return address.
Customers should therefore use the approved tracked return service and retain proof of postage.
Products sold by WLH London Limited cannot be returned or exchanged at Mountain Warehouse stores.
RETURN ADDRESS
Approved returns should be sent to: WLH London Limited – Mountain Warehouse Returns c/o LAMA Units 2–3 Eskdale Road Uxbridge UB8 2RT United Kingdom
Please do not send a return without first registering it through the approved Royal Mail returns portal or following the instructions provided by Mountain Warehouse Customer Care
All products supplied by WLH London Limited must be of satisfactory quality, fit for their intended purpose and as described. Unless specifically stated in the individual product description, our products do not include a separate commercial warranty or guarantee. This does not affect your statutory consumer rights. In the unlikely event that an item is faulty, damaged on arrival, incorrectly supplied or not as described, please contact Mountain Warehouse Customer Care. Please provide your order number, details of the issue and, where requested, clear photographs showing the fault. Once the issue has been reviewed, an appropriate remedy will be offered in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, refund, repair or price reduction.
Faults or damage caused by the following are not covered:
• Normal wear and tear
• Accidental damage
• Misuse, neglect or improper storage
• Failure to follow the garment care instructions
• Incorrect washing, drying or ironing
• Alteration, modification or attempted repair
• Damage occurring after delivery that is not due to a manufacturing fault
Nothing in these terms limits or excludes any statutory rights available to customers under applicable consumer law.
Royal Mail 48 is not a guaranteed delivery service. Delivery times are estimates, and occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, adverse weather, public holidays, industrial action or unusually high order volumes.
Please ensure that the delivery address provided at checkout is complete and accurate. WLH London Limited cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.
