If a product isn’t right for you, you can return it to us within 30 days of purchase for an exchange or a refund. Please see our full Returns Policy for more information. This does not affect your statutory rights.

Returns must be:

  • Accompanied by your dispatch note
  • In the original packaging and/or with the original tags attached
  • In an unworn condition, footwear must not have been worn outside
  • Returned through the Mountain Warehouse Returns Portal - Go Straight to Portal

Should you have any questions or need further information please Contact Us, one of our friendly Customer Service Team will be happy to help.

***Extended Christmas Returns***

Items bought on or after the 1st October are eligible to be returned or exchanged up until the 30th January 2019.

All our usual returns T’s & C’s apply.

AU Returns

How do I return an item?