If a product isn’t right for you, you can return it to us within 30 days of purchase for an exchange or a refund. Please see our full Returns Policy for more information. This does not affect your statutory rights.
Returns must be:
- Accompanied by your dispatch note
- In the original packaging and/or with the original tags attached
- In an unworn condition, footwear must not have been worn outside
- Returned through the Mountain Warehouse Returns Portal - Go Straight to Portal
Should you have any questions or need further information please Contact Us, one of our friendly Customer Service Team will be happy to help.
***Extended Christmas Returns***
Items bought on or after the 1st October are eligible to be returned or exchanged up until the 30th January 2019.
All our usual returns T’s & C’s apply.