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Need help? You might find the answer in our FAQs and Help menu. Otherwise, Contact Us below to get in touch.

Refunds and returns

In light of recent government announcements, we have extended our refund policy. Any purchases made online or in store since 1st October 2020, you will be able to return these to us up to the 2nd May 2021.

We are sorry you cannot return in-store purchases through our warehouse.

For online purchases you can send your return to our warehouse by clicking here. Please wait 14 days following your return being sent before contacting us. When we receive your return, we will email you with an update.

             If you can't find your Return form, please click here to print a blank form




How can we help you today?

Call Us

We're open :

Monday to Friday:
8pm Mon to 4am Sat
Saturday & Sunday:
8pm - 4.30am
Bank Holidays:
8pm - 4.30am

NZ:
+64 800 001 023
Germany:
+49 (0) 800 182 5200
France:
+33 1 82 88 84 74
US:
1-866-313-2493

Write To Us

Mountain Warehouse, 5 Eccleston Street, London, SW1W 9LX, United Kingdom

(please see FAQs for Returns Address)

Visit Us

Visit us at one of our stores, see the store locator.