As from 5pm, Sunday 22nd March all of our Retail Stores will close temporarily due to the unfolding sitution with Coronavirus (COVID-19), please visit our dedicated Coronavirus Page for further information as to the impact on our Customers.
Our Customer Service Team reamin here to support with all your queries but to be able to continue to offer the levels of Support throughout these unprecedented times we will be closing the lines on Saturday and Sunday until further notice.
We appreciate your query is important and will aim to respond to correspondence within 72 hours of receiving your message.
If you require any more immediate support please contact our customer service team either on the phone number below or by selecting the Live Chat option when available.
We're open (UK):
Our customer Service Team is based in the UK, the UK is 11 hours behind New Zealand Standard Time
- Monday to Friday:
- 19:00 - 09:00am NZST
- Saturday & Sunday:
- Bank Holidays:
- 21:00 - 03.00am NZST
- +44 (0) 20 3828 7700
- +64 800 001 023
- +49 (0) 800 182 5200
- +33 1 82 88 84 74
Write To Us
Mountain Warehouse, 5 Eccleston Street, London, SW1W 9LX
(please see FAQs for Returns Address)
Visit us at one of our stores, see the store locator