Need to speak to someone?
There are lots of ways to get in touch.
Phone, email, letter, visit us in store
You can also find lots of useful information in our Frequently Asked Questions
+64 800 001 023
New Zealand Shipping
FREE, Or $12 on orders under $120
All orders Ship from New Zealand
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.
Normal delivery time is 5-7 working days. We are currently unable to ship some items internationally. In the instance we are not able to ship your item, it will be cancelled and we will notify you.Custom Charges
All prices are shown in New Zealand Dollars.
Recipients of deliveries outside New Zealand may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Any such charges are the responsibility of the recipient and Mountain Warehouse cannot offer assistance in these processes.
We would advise you check the customs duty threshold of the country you are sending your items to, before you order, and keep your total basket value below that threshold should you wish to avoid any additional charges.