Mountain Warehouse - Lowest Price Promise
Our Lowest Price Promise is simple - we are never beaten on price! This guarantees you always get the lowest prices and biggest savings when you shop at Mountain Warehouse.
How our Price Promise works?
Before you buy online
If you find the same product at a lower price on a competitor website (e.g. marketplace), we promise to match the difference and give you a 10% discount for your troubles. Applies even if the competitor’s price is lower after you add shipping costs!
After you buy online
If you buy online from Mountain Warehouse and then find the same product at a lower price on a competitor website, we promise to refund the difference and give you 10% off your next purchase. Applies up to 30 days from the date you buy online at Mountain Warehouse!
When will a competitor price be matched?
If a product is the same colour, season, size, new, in stock and publicly advertised online. A competitor price is matched even if it is lower after delivery costs to New Zealand are added! The voucher must be live and publicly advertised online at time of matching.
When will a competitor price not be matched?
If a product is not identical, second hand, out-of-stock, available only to private members, and sold together with a personal, volume or a voucher-type discount e.g. loyalty card discount or buy-one get one-free promo. A price will not be matched against a product in our own stores, a package or collection of products (e.g. ski-package) or any typographical error whether online or in a catalogue.
Mountain Warehouse reserves the right to withdraw the Price Promise at any time.
How to request a price match?
Follow these easy steps:
- 1. Open an email addressed to [email protected]
- 2. Write “Price Match” in the subject line
- 3. Add your name, address & telephone number
- 4. Add your order number if you have already bought online at Mountain Warehouse
- 5. List the product and competitor price you want matched
- 6. Paste in a screenshot of the competitor page with the lower priced product
- 7. Send your email!
Please note, our CS team cannot process a price match request unless you follow steps 1 to 7 including a screenshot of the competitor page with the lower priced product.
Our Customer Service Team responds to price match requests as quickly as possible. All emails are replied to even if an invalid request has been made. When the CS team make a refund, Taxes are not something they can assist or advise you with.