Help

Contact Us

Refunds and returns

In light of recent government announcements, we have extended our refund policy. For any purchases made online or in store since 1st October 2020, you will be able to return these to us up to the 2nd May 2021.

We are sorry you cannot return in-store purchases through our warehouse.

For online purchases you can send your return for FREE to our warehouse. Please wait 14 days following your return being sent before contacting us. When we receive your return, we will email you with an update.

If you can't find your Return form, please click here to print a blank form.

 If you require any more immediate support, please contact our customer service team on the phone number below.




How can we help you today?

Call Us

We're open :

Monday to Friday:
24 Hours 4am EST Mon to 5pm EST Fri
Saturday & Sunday:
4.00am - 12.30pm EST 
Bank Holidays:
4.00am - 12.30pm EST

UK:
+44 (0) 20 3828 7700
Germany:
+49 (0) 800 182 5200
France:
+33 1 82 88 84 74
US:
1-866-313-2493

Write To Us

Mountain Warehouse, 5 Eccleston Street, London, SW1W 9LX

(please see FAQs for Returns Address)

Visit Us

Visit us at one of our stores, see the store locator.