Privacy Policy

Privacy and Cookie Policy

At Mountain Warehouse we treat customers’ personal information and details extremely seriously.

Mountain Warehouse works with a number of reputable and carefully selected third parties to enhance your shopping experience online and to facilitate the sending of marketing messages via Email. When your personal data is shared with these third parties, we require that these third parties treat your data as confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your information outside of Mountain Warehouse and group companies for the purposes of mailing or marketing.  

How we use your data

When you place an order with us we collect your name, address, payment details, e-mail and telephone number. We need this information to process your order and let you know if there are any delays or problems. We also use your email address to contact you about our latest special offers and promotions.

Keeping your data safe and accurate

The data we collect about you will be accurate and up to date wherever possible. You can check the information we have stored for you at the “My Account” section of our website. Should you become aware that any information held by us is inaccurate please contact us any time either by telephone, fax, post or e-mail ( and we will correct it.

We want to make sure we get in touch with you in the best way possible. If you don’t wish to receive communication via post, fax, telephone or e-mail, please let us know and we will opt you out of any of these services.

All your data is stored on our Host Server and is password protected to make sure no unauthorised access is possible. When placing an order, sensitive data including credit card details are transmitted via Secure Socket Layer (SSL) encryption. We only process your payment at the time of dispatch and do not hold this sensitive information after your order has been processed. This is intended to give you the utmost protection and total peace of mind at all times.

What are cookies?

When you visit our website we send your computer a ‘cookie’. Cookies help us to track basic visitor information in order that we can give you the best experience of our site as possible. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings at any time. Please be aware however that this may limit your use and enjoyment of our site.

Cookies are a text file of information that a website transfers to the browser on your computer so that the website can remember who you are. They do not hold personal information about you such as your name, address or credit card details. They recognise the individual computer, tablet or mobile device through a secure token but you cannot be identified personally in this way.

Managing cookies

You can easily delete any cookies that have been installed in the cookie folder of your browser and you can also stop cookies being stored on your computer in future. In order to do this you should refer to your browser’s instructions by clicking "help" in your browser menu. Further information on deleting or controlling cookies is available at .

How to unsubscribe from promotional and marketing emails

You can easily unsubscribe from our marketing emails by clicking the link found at the bottom of each mailer or update your account preferences.