Coronavirus Information For Our Customers

We appreciate this unprecedented time of great uncertainty is having a huge impact on all our lives, and we think it’s important to let you know we are doing everything we can at Mountain Warehouse to try and keep everyone as safe as possible whilst we carry on as best we can.

The health and safety of our customers, colleagues and local communities remains paramount to our business, and we will, of course, continue to monitor and follow the recommendations, directives and official advice from Government and the World Health Organisation as the situation changes.

We are committed to making the right decisions for you, and we’ll keep you up to date online, by email and through our social channels.

Please keep visiting this page for the latest information.

Our Stores

Are the stores open?

Which Stores are open?

Orders & Delivery

Can I still place an order online for delivery?

Can I still receive delivery of parcels?

Should I be concerned about touching an order I have received or collected?

What if I am self-isolating or do not wish to come into contact with a delivery driver?

Are deliveries of parcels running on time?

Can I still use Click & Collect online?

What if I haven’t collected my Click & Collect parcel yet?


If I’m self-isolating, how do I return a product?

Still need help?

For more general queries, you can find helpful information from Customer Services on our website