Coronavirus Information For Our Customers
We appreciate this unprecedented time of great uncertainty is having a huge impact on all our lives, and we think it’s important to let you know we are doing everything we can at Mountain Warehouse to try and keep everyone as safe as possible whilst we carry on as best we can.
The health and safety of our customers, colleagues and local communities remains paramount to our business, and we will, of course, continue to monitor and follow the recommendations, directives and official advice from Government and the World Health Organisation as the situation changes.
We are committed to making the right decisions for you, and we’ll keep you up to date online, by email and through our social channels.
Please keep visiting this page for the latest information.
Our Stores
Mountain Warehouse stores are are open and with Social distancing measure in place where required. Please see below for a list of Store which are currently open, due to the Social distancing measures that may be in place we advise calling the sotre prior to making a special journey.
Please see below for a list of stores currently trading within Canada
- CROSSIRON MILLS
- EDMONTON INT AIRPORT
- GUILDFORD CANADA
- GRAND VIEW CORNERS
- HALIFAX
- KILDONAN PLACE
- LETHBRIDGE
- MCALLISTER, ST JOHN
- MEDICINE HAT
- METROPOLIS VANCOUVER
- MARKET MALL CALGARY
- MAYFAIR MALL VICTORI
- NANAIMO
- NIAGARA CANADA
- ORCHARD PARK
- OTTAWA
- PRAIRIE MALL ALBERTA
- RED DEER
- SOUTHCENTRE CALGARY
- TORONTO
- TSAWWASSEN MILLS
- VANCOUVER
- WEST EDMONTON MALL
- WILLOWBROOK
Please do contact the Store for accurate opening times as these can vary due to social distancing measures.
We hope to have more store opening soon so please check back for more information.
Orders & Delivery
Yes. We are still available 24 hrs a day online at mountainwarehouse.com/ca/ for those who are able to, or prefer to shop online and we will do our utmost through this period to keep our websites running as normal for all customers.
Yes. Public Health Agency of Canada (PHAC) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from Public Health Canada for people to wash their hands more often than usual using soap and hot water.
Public Health Agency of Canada (PHAC) have said that there’s no current evidence to suggest that the virus can be transmitted from packages.
Our carrier partners are:
- encouraging all customers to use the alternative delivery options available to them (such as leave in a safe place) so they do not have to receive parcels directly from the courier or have to sign for them
- not handing over our hand-held devices to customers to capture electronic signatures
- asking drivers to log the name of the person accepting the item
- posting a customer contact card to advise of other ways to arrange receiving delivery
Deliveries are currently on time but this may change. The website will be updated if there is any significant change to timings. For the most up to date information on your order, please check its status using the tracking link provided in your order despatch email.
Click and Collect is available to arrive in your selected store within 7 days
Where locations are closed but customer orders have already been placed, we will get in touch with customers to offer a refund or place a new order for home delivery.
Returns
If you have been unable to return an unwanted item due to self-isolation restrictions, we will honour a late return as long as the item meets the other terms of our returns policy including a valid proof of purchase i.e. store receipt, credit card receipt, online order confirmation, dispatch email or dispatch note.
If you’re having problems with a product you’ve purchased, please contact us .
Still need help?
For more general queries, you can find helpful information from Customer Services on our website